Every member of our team, at every level, is involved in the management of each property. From the person who takes the call informing us of an issue, to the person who comes out to evaluate and execute a solution, we, as a team, work together for resolution.
This top to bottom approach is the result of our two founders, Adrian and Matt who with their combined 15 years industry experience have learnt to always put people before property. With this approach, solutions benefiting all parties happen organically.
This result comes by giving the same weight to property sales as to property management, assuring that main property contacts are senior level managers, maintaining low staff to portfolio ratios, and being available 7 days a week, 24 hours a day.
These company commitments backed up by our team’s high attention to detail, efficient processing, good knowledge of all suburban areas and a strict customer focus, make Graczyk Thompson a property management agency with a difference. Our clients depend on our trustworthiness, direct communication and resolute care – and we always deliver.
Property management is not just the art of looking after buildings, it is the art looking after people’s investments and homes. By putting people first, Edwina always finds practical solutions to satisfy every client, be they a landlord or tenant.
Edwina started her career as a Customer Service Operator for both Telstra and Vodafone, eventually moving into real estate property management, where she has been for the past 17 years. It was her initial start in customer service that allowed her to grow into the respected and dedicated property manager that she currently is today.
By approaching her role proactively and positively, she is able to manage avoidable problems, fix issues quickly and meet each person’s needs, landlord and tenant alike.
Having worked in the Property Management field for the past decade Maxine has gleaned a wealth of experience and knowledge and thoroughly understands the mechanics involved in all aspects of property. Her diligence earned her Property Manager of the year in her previous agency and she is a member of REIQ. Always willing to go that extra mile for her clients, she commits all her time and effort to achieving an exceptional outcome on their behalf. She treats all her clients with respect and always endeavours to build strong relationships with not just all her agency’s customers but also her colleagues. Maxine is proud to be working in an area that she loves and has a real passion for the local architecture, the riverside lifestyle and the vibrancy of Newstead. In her role as Leasing Specialist, Maxine thrives on exceeding her client’s expectations by achieving the maximum rent, and leasing the property to the best tenants.